![]() ![]() ![]() Works with merchants to ensure all recovery efforts are sustained for chargeback, merchant credit.Performs/originates chargebacks on POS/ATM PIN cases to ensure recovery and minimize loss to clients according to the facts of the case.Communicates with internal team members, members, and/or vendors via phone, email, and in-person to obtain additional investigation information working to maintain account holder privacy and data integrity while avoiding 3rd party disclosure.Performs investigations on card cases categorized as fraud, accessing necessary information and platforms to bring investigation to a resolution.Takes action to ensure that regulatory (Reg E and Z and any other applicable Regulation) and compliance requirements are met with respect to the card case, and remediating immediately if they are not being met.Processes account maintenance, including placing flags and holds on accounts and cards to minimize loss exposure to the client.Logs, investigates, updates, and maintain card cases accurately in case management platform. ![]() Assesses incoming card fraud cases to determine impact to client and cardholder, prioritizing those cases that have particular monetary or reputational impact, and taking action to ensure those cases are worked accurately, comprehensively, and timely so that no opportunities are missed.Conducts outbound calls to merchants and/or cardholders to complete reasonable investigation within regulatory timeframes.Receives inbound calls from cardholders claiming unauthorized transactions.Works cases accurately, comprehensively, and timely to case completion.This may involve direct communication with merchant and cardholder as part of the investigation and as such proper communication and demeanor skills are critical. Work card fraud cases through the lifecycle of the case to maximize outcome for cardholder and client, including and not limited to intake of calls. In this role, primary responsibilities will include working and investigating card fraud cases, triaging cases, and identifying card fraud cases for investigatory follow-up. United States Attorney Announces $907,074.An Investigator on the Fraud Investigation and Recovery team researches and examines fraud or abuse related to account holder information for our clients. Richmond Assisted Living Facility Owner Sentenced for Health Care Fraud Mother and Daughter Pharmacy Owners Charged with Health Care Fraud and Kickback CrimesĪtlantic County Firefighter Convicted on Four Counts in Multi-Million-Dollar Health Care Fraud Conspiracy Nixa Physician Sentenced After Taking Bribes from Drug Manufacturer Lowell Nurse Pleads Guilty in $100 Million Home Health Care Fraud and Kickback Scheme Long Beach Dockworkers Charged in Conspiracy to Fraudulently Bill Union's Health Plan for Sexual Services Vice President of Raleigh Healthcare Company Pleads Guilty to Making and Using Fake Physician Orders in Medicare Auditįlorida Businessman Pleads Guilty in Three Cases Involving Conspiracies to Commit Health Care Fraud, Pay and Receive Unlawful Kickbacks, and Money Laundering Doctor shopping: Visiting multiple providers to get prescriptions for controlled substances or getting prescriptions from medical offices that engage in unethical practices.Diversion: Diverting legal prescriptions for illegal uses, such as selling your prescription medication.Forgery: Creating or using forged prescriptions. ![]()
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